I am a Caregiver to Seniors . Last year I signed my Mom up with your program and feel so much relief knowing that although she lives alone, she is not alone. Also we are very happy with your program and the people on the other end of the line, that I am telling all my clients about it.
- Anna Overton, CA
On September 3rd at 11:15 AM Helen had one of our medical alerts setup at her home in Florida. Just over 4 hours later , Helen fell and broke her hip. We received an emergency signal from her medical alert at 3:33 PM and were able to contact one of her responders.
The Rescue Alert Response center sent this note to our customer service department. It is about a subscriber in Brookings, OR. "Gordon said that he wants us to note that he used to work for IBM and he is amazed at the voice range of the unit. He was suprised when I heard him from 35 feet away with the door closed. He just wanted you to know."
Many people are afraid that they will press their panic button on accident and that an ambulance will be sent to their house. There is no need to worry about this because the emergency signal sent by your medical alarm is received by the Rescue Alert Response Center. When you press your panic button, whether by accident or on purpose, you will be promptly contacted by a friendly Rescue Alert attendant who will ask if you need help. Inadvertently pressing your button is ok, and more than that, it is an excellent test of the system. We received this note in an email from a subscriber's daughter from Sullivan, IN just today:
"We were so impressed with your quick action when Mom accidentally rolled over on her necklace and it went off. It is so nice to have your service, you are very much appreciated. I know it is a comfort for her. Thanks again!" A sense of comfort and security are very important and that is why we encourage our subscribers to manually test their emergency response systems regularly. You may follow this link for more information on testing your Rescue Alert.
I just wanted to send you a quick note of extreme satisfaction with your service. I just returned the unit I had rented for my mother. She has now been moved to a nursing home with full care, but she used your unit for almost 8 months. In that time, she must have needed to call for help 10 or 12 times. Without the Rescue Alert, she would've been without help for days any number of times.
She was very impressed with the microphone sensitivity, as well as the ability to hear the speaker from anywhere in her apartment, even outside, when she locked herself out once! She simply pushed her button, talked to the attendant through her locked door, and the service called the fire department, who came and let my mother in, using the key in her lockbox.
Finally, she fell and broke her hip, and used her button for what would be the last time. Paramedics came and took her to the hospital, and, following a brief week back home with my visiting sister in attendance, she is now out of her apartment for good. Rescue Alert folks gave me directions for returning the unit, and I just received a small refund check for the unused portion from my last rental payment.
In short, I could not be more pleased that I chose Rescue Alert for my mother. It definitely made me feel much better with her having the system, since I live many states away.
Thanks again, not only for a great product, but for wonderful folks who attentively take care of your users, by way of the system. And the very reasonable price was only icing on the cake!
- Doug Harding
Sir/Madame: Today I examined your web site, and later spoke with one of your sales personnel named "Greg...". I also examined your reliability report with the Better Business Bureau online. I am examining the probability of purchasing a medical alert emergency monitoring system for my elderly step father in Pennsylvania.
Just wanted you to know that, so far, I found: Your website was most helpful. Your customer service/or sales representative was very professional, patient and helpful. I was also pleased to see that you had a satisfactory rating with the BBB, and apparently, no customer complaints filed with them during the past three years. This I found most impressive. It is most likely that we will be purchasing one of your products, but even if we don't at this time, your company will certainly be my first consideration in the near future - since I, myself, am 65, unable to work, and have some limiting chronic conditions.
- Will Walker
On September 3rd, 2004 Hazel was in her Salt Lake City home and decided to change the light bulb. She got up onto a short table, but as she started changing the bulb, she lost her balance and fell to the floor. Her hip broke and was hurting terribly but she could not press her help button to send the Rescue Alert Response Center an emergency signal because she was not wearing it. She definitely couldn't reach the telephone; there was nothing she could do. Luckily, Hazel's Rescue Alert was scheduled to perform an automatic voice test that day. When the test signal was answered by the Response Center, it was discovered that she needed help. Hazel's neighbor, was called and the two waited together for an ambulance to arrive. We are happy to say that Hazel is still a subscriber here at Rescue Alert and is very faithful about wearing her panic button.
- Hazel, Salt Lake City, UT
On December 10, 2004 at 2:02 P.M., the Response Center received a "panic" signal from a subscriber in Salt Lake City, UT. The Attendant answered the alarm signal but receiving no reply, proceeded to call the subscriber at home; when the subscriber was unable to answer the telephone, the attendant assumed the worst and began contacting the subscriber's responders. Responder one and two were not home, but Responder three - a daughter - agreed to go over immediately and check on the subscriber, with instructions from the attendant to notify the Response Center at arrival. At 2:16 P.M., the Response Center received a second "panic" signal from the subscriber's home. At this time, the attendant was able to make contact with the daughter, who requested an ambulance be called immediately. The daughter relayed that when she arrived her mother was on the floor and she was bleeding badly from a cut on her head. The EMD certified attendant dispatched EMS, and stayed on the line with the daughter to give pre-arrival instructions. When the EMS arrived, they determined the subscriber was suffering from a concussion and would need stitches - she was transported to St. Mark's Hospital and later transferred to a rehabilitation center to recover. The Subscriber's husband called Rescue Alert the next day to thank us for helping his wife. He told us he did not get home until late December 10th, and without her Personal Emergency Response System, his wife would have lain on the floor alone, bleeding, for hours.
Corinne wrote a letter to us, telling about her experience with her Rescue Alert. "I only had the Rescue Alert for 15 hours before I had to use it. They took me to the hospital."
- Corinne, Lincolnshire, IL
Rescue Alert's response center doesn't just call the police for you. We call all the family members on your list who have asked to be notified of an incident. Read what Goldia from California had to say, "Thank you, thank you. I feel as though you saved my life. The Paramedics came here, and the family was notified that I had been transferred to the hospital. They showed up and gave me a great deal of strength. Again, I thank you."
- Goldia, California
Claude Pepper's Article - Health Care for the Elderly: "The Emergency Response Approach" This is a great article for the hard to convince, independent elderly. It addresses the issue of health care for the elderly and how a personal emergency response system can be a very smart financial decision. Read the Article
- Claude Pepper
Gary Linn from Springfield , OH writes that he loves the service we provide for his mother, Ruth. "My mother has had some recent falls, and you guys have been wonderful! Your response times have been remarkable, I just can't imagine anyone doing a better job overall than you folks!"
- Gary Linn, Springfield, OH
I just wanted to commend this compay and Ryan, your sales manager, for his diligent and efficient response to my several emails regarding an alert system that my mother wanted to order, we had several questions regarding the product. I have been corresponding with Ryan since mid February. He was always prompt with responses and very helpful.
In the end, my mother ended up going with the Rescue Alert system and I hope she will find this product to be as good as the staff I worked with.
Thank you for the information that was provided.
My daughter, Jackie, has been in contact with you regarding a medical alert system for me. I would like to tell you that because of the way you do business, i.e., answering questions so quickly, I need look no further for an alert. I will be ordering one from you.
Even though Jackie has thanked you, I would also like to personally thank you.
- Josephine Girard
As you begin to research Personal Emergency Response Systems, you will find that many companies are not forthright with information about their products and services. The following is a comment from Louise Alima about our service.
"I do want to add that when I was searching for an alarm system for my mother, I called several places and looked on the internet. After calling and speaking with your representative, it was a no brainer---I chose Rescue Alert and have been very happy with it. Your rep was professional and very knowledgeable and the 2 times that we called to check the system, the operators were professional, and at the same time, cooperative and willing to help us. Thank you very much and I will most certainly recommend your company to others."
I just wanted to send you this quick note to say THANK YOU!!! Earlier this year, I purchased the rescue alert for my grandmother, Emma. Each time I see her, she tells me that you call her on a regular basis, just to check on her; that when she went on vacation this Summer, she phoned you to tell you and when she got back, phoned again to say that she was back. She went on to say that the woman on the phone asked how her vacation was, and that she was glad she had a great time. I can't thank you enough for having such wonderful, friendly and caring people working for your company. My grandmother is 83 and lives alone since the death of my grandfather. I live about an hour away and feel so grateful that should she need anything at all, you are just a push of a button away. THANK YOU...THANK YOU...THANK YOU!!!!!
- Rachel Goguen
We love receiving these thank you notes from our subscribers and their families. Judy in Utah writes, "Thank you so much, your service was a lifesaver July 6. Mom broke her hip but is doing well. Thanks."
- Judy, UT
Thanks. We are so greatful that this company exists. It takes a lot of worries away from us. Thank you.
- The Munsey family
"I really appreciate the service you provided me. My father (before his passing) was comforted by knowing help was a touch away. You have a wonderful product that I will highly recommend to everyone in the future."
- Lindal Hardwick, San Antonio, Texas
Thank you for your great service. It's nice to deal with a company that is on the ball.
- Betty Grove from Michigan
Yesterday a subscriber was out walking her dogs at 1 am and she fell on some rocks. She couldn't get back up and waited for nearly an hour hoping that someone would come by and help her out. Since it was the middle of the night nobody came. She thought that her Rescue Alert panic button wouldn't work because she was outside the house but decided to give it a try anyway. Our response center received the signal and couldn't make voice contact, so we dispatched the police. They found our subscriber outside and got her home safely.