Response Center

The Response Center Provides Medical Alert Monitoring

Rescue Alert operates a dependable, state-of-the-art, monitoring center that prides itself in offering fast, friendly, and flexible help. The Emergency Response Center has been designed for maximum flexibility, allowing the subscriber to tailor usage to his/her particular needs. With programs and services like Language Line and EMD Certification, Rescue Alert proves to render the most efficient service available in the medical alarm industry.

  • EMD certified dispatchers
  • Fast Response Time
  • Redundant monitoring centers
  • Language Line Services™

Designed specifically for medical alarm monitoring

The Rescue Alert Response Center is designed specifically to monitor medical alarm systems; unlike other call centers, the Rescue Alert Response Center is not a converted burglar alarm call center. From the beginning, Rescue Alert attendants have been hired, and trained to monitor Personal Emergency Response Systems. Each of Rescue Alert’s EMD certified attendants have attended a multi-day course, which is the same training course that most 911 dispatchers receive. To qualify for the EMD course, the attendants must first be certified in CPR. The CPR and EMD certifications enable the attendant to recognize life threatening emergencies, including cardiac arrest, choking, heart attack, and stroke, and allow them to provide dispatch-specific emergency medical care instructions to subscribers waiting for an EMS response. Rescue Alert EMD attendants are able to deliver an elevated level of care to subscribers with emergency medical needs that other response centers cannot, or will not provide.

Thanks to the experience and technology engineered into the Rescue Alert Response Center and the medical alert base units, by our engineering team, Rescue Alert is able to provide the highest standard of medical alert monitoring service. Rescue Alert’s research and development team has designed comprehensive software and equipment tailored for medical alarm monitoring – The Rescue Alert Response Center was designed specifically to monitor the Rescue Alert Products, and in conjunction, the Rescue Alert Products were designed to be monitored by the Rescue Alert Response Center. This customized engineering is the key to the improved speed, reliability, and accuracy experienced by Rescue Alert subscribers.

Flexible and customized medical alert monitoring

Because of the nature of medical alarm monitoring, flexibility is needed in a Response Center; detailed emergency information such as medical history, special needs, and responder relationships are different for each subscriber. Rescue Alert’s Response Center is designed to provide the flexibility subscribers and loved ones will need to maintain independence and peace of mind. Customizing the monitoring service may include: the order in which responders should be called; which responders MUST be notified in case of an emergency incident, or transport to hospital; Notes on which responders have a key to the subscriber’s residence; whether or not emergency professionals (Fire Department, Police, or EMS) have permission to force entry into the home during questionable circumstances; Hidden key locations and/or Lockbox codes; Additionally, special instructions can be kept and maintained for the subscriber and each responder, such as “Responder 1 will be out of town for the next two weeks, proceed to Responder 2,” etc.

The Rescue Alert Response Center and medical alarm systems are also designed to allow attendants to communicate with subscribers in their own language; when the need arises, Rescue Alert attendants can quickly connect to Language Line Services ™, a translation service which provides translation for over 150 different languages. At Rescue Alert, Language is not a barrier – with Language Line Services ™, speed and accuracy are a constant, and the attendant is still able to add the personal contact and comfort required during an emergency situation.

Rescue Alert offers the finest in state of the art protection; With Rescue Alert Personal Emergency Response Systems, our subscribers are allowed the independence to live like they are used to, while providing their family and friend’s peace of mind, and a greater sense of freedom.

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