Yesterday a subscriber was out walking her dogs at 1 am and she fell on some rocks. She couldn't get back up and waited for nearly an hour hoping that someone would come by and help her out. Since it was the middle of the night nobody came. She thought that her Rescue Alert panic button wouldn't work because she was outside the house but decided to give it a try anyway. Our response center received the signal and couldn't make voice contact, so we dispatched the police. They found our subscriber outside and got her home safely.
- Anonymous
I just wanted to send you a quick note of extreme satisfaction with your service. I just returned the unit I had rented for my mother. She has now been moved to a nursing home with full care, but she used your unit for almost 8 months. In that time, she must have needed to call for help 10 or 12 times. Without the Rescue Alert, she would've been without help for days any number of times.
She was very impressed with the microphone sensitivity, as well as the ability to hear the speaker from anywhere in her apartment, even outside, when she locked herself out once! She simply pushed her button, talked to the attendant through her locked door, and the service called the fire department, who came and let my mother in, using the key in her lockbox.
Finally, she fell and broke her hip, and used her button for what would be the last time. Paramedics came and took her to the hospital, and, following a brief week back home with my visiting sister in attendance, she is now out of her apartment for good. Rescue Alert folks gave me directions for returning the unit, and I just received a small refund check for the unused portion from my last rental payment.
In short, I could not be more pleased that I chose Rescue Alert for my mother. It definitely made me feel much better with her having the system, since I live many states away.
Thanks again, not only for a great product, but for wonderful folks who attentively take care of your users, by way of the system. And the very reasonable price was only icing on the cake!
She was very impressed with the microphone sensitivity, as well as the ability to hear the speaker from anywhere in her apartment, even outside, when she locked herself out once! She simply pushed her button, talked to the attendant through her locked door, and the service called the fire department, who came and let my mother in, using the key in her lockbox.
Finally, she fell and broke her hip, and used her button for what would be the last time. Paramedics came and took her to the hospital, and, following a brief week back home with my visiting sister in attendance, she is now out of her apartment for good. Rescue Alert folks gave me directions for returning the unit, and I just received a small refund check for the unused portion from my last rental payment.
In short, I could not be more pleased that I chose Rescue Alert for my mother. It definitely made me feel much better with her having the system, since I live many states away.
Thanks again, not only for a great product, but for wonderful folks who attentively take care of your users, by way of the system. And the very reasonable price was only icing on the cake!
- Doug Harding
Sir/Madame: Today I examined your web site, and later spoke with one of your sales personnel named "Greg...". I also examined your reliability report with the Better Business Bureau online. I am examining the probability of purchasing a medical alert emergency monitoring system for my elderly step father in Pennsylvania.
Just wanted you to know that, so far, I found: Your website was most helpful. Your customer service/or sales representative was very professional, patient and helpful. I was also pleased to see that you had a satisfactory rating with the BBB, and apparently, no customer complaints filed with them during the past three years. This I found most impressive. It is most likely that we will be purchasing one of your products, but even if we don't at this time, your company will certainly be my first consideration in the near future - since I, myself, am 65, unable to work, and have some limiting chronic conditions.
Just wanted you to know that, so far, I found: Your website was most helpful. Your customer service/or sales representative was very professional, patient and helpful. I was also pleased to see that you had a satisfactory rating with the BBB, and apparently, no customer complaints filed with them during the past three years. This I found most impressive. It is most likely that we will be purchasing one of your products, but even if we don't at this time, your company will certainly be my first consideration in the near future - since I, myself, am 65, unable to work, and have some limiting chronic conditions.
- Will Walker
