FAQs

Senior Couple Representing How Medical Monitoring Works

Frequently Asked Questions

Below you will find answers to questions that are commonly asked. Some of the answers contain links to other pages of our website that will be helpful in answering the questions. If you can not find the answers to your questions please contact us. Our customer service department will be more than happy to answer your questions.

How much does Rescue Alert cost?

Your Rescue Alert can cost as little as a $0.70 per day. Visit our pricing page for more details.

Do I need to sign a long-term contract?

Rescue Alert does require a month-to-month contract which may be cancelled at any time. While the contract is always month-to month, we offer many different payment plans. Monthly, quartley, or annual rental agreements are all available. Visit our pricing page for more details.

Does Rescue Alert provide 24 hour in home monitoring?

The Rescue Alert Emergency Response Center is staffed around the clock, 24 hours a day, 7 days a week, 365 days a year.

Who do you call?

Rescue Alert can contact any persons you want on your list of Responders. Family, friends, neighbors, police, fire, and ambulance may all be listed if desired. You are not restricted to a limited number of Responders or telephone numbers to contact them.

What if I’m outside and you can’t hear me?

A Rescue Alert attendant will attempt to contact you over the Rescue Alert system. If you do not respond, the attendant will call your home telephone number. If there is no answer, the attendant immediately begins calling your responders to check on you. If your responders are not available, Rescue Alert will contact your local emergency services.

How will my responders get into my home to help me?

Rescue Alert can keep track of who has keys to your home, but recommends that a key lock box be utilized. Rescue Alert can be informed of the key lock box access code and give the code to emergency personnel for access. These codes can be changed at will. Your home will be secure. Visit our keysafe page for more information.

Is my Rescue Alert button waterproof?

Yes, your Rescue Alert button is waterproof and we encourage it to be worn in the bathtub or shower, both areas where individuals have a high number of slips and falls. Visit our panic button page for more information.

Where is the Rescue Alert Monitoring center?

Rescue Alert is located in South Jordan, Utah, which is in the middle of the Salt Lake Valley.

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Must I have a medical emergency to use my Rescue Alert?

Only about 6% of all calls received by Rescue Alert are medical emergencies. Rescue Alert can still get you help for almost any type of need you may have, emergency or otherwise.

Will my Rescue Alert affect my telephone service?

Your Rescue Alert will not affect your telephone service unless the Personal Help Button is pressed and the system is activated. DSL service does require a filter and use of a model RA400 Rescue Alert.

What happens to my Rescue Alert service if I move, or go away for a period of time?

The Rescue Alert is designed for flexible use. It may be taken with you on extended visits or to a new residence; there is no extra fee for doing this. Please contact Rescue Alert prior to moving or reinstalling your Rescue Alert, and always test your medical alarm after it has been moved.

Will my Rescue Alert work in my car, or when I go to the market?

The Rescue Alert has an effective operating range of typically 600 feet. The Federal Communications Commission limits the use of this type of system and assumes when you are out in the view of the general public other people can see if you need help. However, if you are interested in help on-the-go, please see our RA911 accessory.

Will Medicaid pay for my Rescue Alert service?

Unfortunately, Medicaid will not pay for your medical alert system, neither will most Insurance carriers, even with a doctor’s written prescription. There are some state programs like Medicaid Waivers which are usually administered by the County Aging Services which will pay based on their specific criteria.