Gary Linn from Springfield , OH writes that he loves the service we provide for his mother, Ruth. "My mother has had some recent falls, and you guys have been wonderful! Your response times have been remarkable, I just can't imagine anyone doing a better job overall than you folks!"
- Gary Linn, Springfield, OH
On December 10, 2004 at 2:02 P.M., the Response Center received a "panic" signal from a subscriber in Salt Lake City, UT. The Attendant answered the alarm signal but receiving no reply, proceeded to call the subscriber at home; when the subscriber was unable to answer the telephone, the attendant assumed the worst and began contacting the subscriber's responders. Responder one and two were not home, but Responder three - a daughter - agreed to go over immediately and check on the subscriber, with instructions from the attendant to notify the Response Center at arrival. At 2:16 P.M., the Response Center received a second "panic" signal from the subscriber's home. At this time, the attendant was able to make contact with the daughter, who requested an ambulance be called immediately. The daughter relayed that when she arrived her mother was on the floor and she was bleeding badly from a cut on her head. The EMD certified attendant dispatched EMS, and stayed on the line with the daughter to give pre-arrival instructions. When the EMS arrived, they determined the subscriber was suffering from a concussion and would need stitches - she was transported to St. Mark's Hospital and later transferred to a rehabilitation center to recover. The Subscriber's husband called Rescue Alert the next day to thank us for helping his wife. He told us he did not get home until late December 10th, and without her Personal Emergency Response System, his wife would have lain on the floor alone, bleeding, for hours.
On September 3rd, 2004 Hazel was in her Salt Lake City home and decided to change the light bulb. She got up onto a short table, but as she started changing the bulb, she lost her balance and fell to the floor. Her hip broke and was hurting terribly but she could not press her help button to send the Rescue Alert Response Center an emergency signal because she was not wearing it. She definitely couldn't reach the telephone; there was nothing she could do. Luckily, Hazel's Rescue Alert was scheduled to perform an automatic voice test that day. When the test signal was answered by the Response Center, it was discovered that she needed help. Hazel's neighbor, was called and the two waited together for an ambulance to arrive. We are happy to say that Hazel is still a subscriber here at Rescue Alert and is very faithful about wearing her panic button.
- Hazel, Salt Lake City, UT