On December 10, 2004 at 2:02 P.M., the Response Center received a "panic" signal from a subscriber in Salt Lake City, UT. The Attendant answered the alarm signal but receiving no reply, proceeded to call the subscriber at home; when the subscriber was unable to answer the telephone, the attendant assumed the worst and began contacting the subscriber's responders. Responder one and two were not home, but Responder three - a daughter - agreed to go over immediately and check on the subscriber, with instructions from the attendant to notify the Response Center at arrival. At 2:16 P.M., the Response Center received a second "panic" signal from the subscriber's home. At this time, the attendant was able to make contact with the daughter, who requested an ambulance be called immediately. The daughter relayed that when she arrived her mother was on the floor and she was bleeding badly from a cut on her head. The EMD certified attendant dispatched EMS, and stayed on the line with the daughter to give pre-arrival instructions. When the EMS arrived, they determined the subscriber was suffering from a concussion and would need stitches - she was transported to St. Mark's Hospital and later transferred to a rehabilitation center to recover. The Subscriber's husband called Rescue Alert the next day to thank us for helping his wife. He told us he did not get home until late December 10th, and without her Personal Emergency Response System, his wife would have lain on the floor alone, bleeding, for hours.
- Anonymous
I just wanted to commend this compay and Ryan, your sales manager, for his diligent and efficient response to my several emails regarding an alert system that my mother wanted to order, we had several questions regarding the product. I have been corresponding with Ryan since mid February. He was always prompt with responses and very helpful.
In the end, my mother ended up going with the Rescue Alert system and I hope she will find this product to be as good as the staff I worked with.
Thank you for the information that was provided.
- Anonymous
